Returns & Refunds
Mr Simple - Return Policy
We accept returns for any reason (Excluding Sale and Discounted Items) – sizing, colour, or if you’ve simply changed your mind. All items must be returned in retail quality – unwashed, unworn, and with original tags attached. Returns must be sent bac
How do I return my online order?
Items can be returned, for any reason, within 30 days of purchase, online or at any Mr Simple store. If you purchased from mrsimple.com.au you can register the return & get a free pre-paid return postage label here: Make a Return or Exchange. Please
Do you offer free international returns?
We do not offer free international returns. Please email lodge your international return here Make a Return or Exchange
Do you offer free returns from New Zealand?
We no longer offer free returns to New Zealand customersAll returns need to be lodged here - Make a Return or Exchange
How long until I get my refund?
Once we have received your return parcel we will process your refund as soon as possible. It may take 3 - 5 working days until your refund clears into your account.During high-volume periods like Black Friday, Christmas, and Boxing Day sales please b
Can I exchange my return for a different style?
If you would like to exchange for a different product or style from what you originally purchased, please select ' Store Credit' or 'Refund' when lodging your return, which you can use to make a new purchase once your return is processed. Lodge your
Return Policy
We accept returns for any reason (Excluding Sale and Discounted Items) – sizing, colour, or if you’ve simply changed your mind. All items must be returned in retail quality – unwashed, unworn, and with original tags attached. Returns must be sent bac
All other countries
You are welcome to return for exchange credit or refund (Excluding Sale Items) as per our process. But please note Mr Simple do not offer free returns for packages delivered outside Australia. The cost of international shipping can make it impracti
Underwear and Facemasks
Returned items must not have been worn, altered, washed, or damaged, and must include all original packaging and tags.
Damaged Items
At Mr. Simple we take great care with each and every customer order - all items are wrapped by hand and carefully packaged before they leave us to ensure that they reach you in perfect condition. However, in the unlikely event that you do receive an
Return address
Mr. Simple. 2/17 Banksia Drive. Byron Bay, NSW, 2481, Australia