Mr Simple - Return Policy

Free 30 day returns for refund or exchange, Online or In-Store, in Australia

In Australia

Items can be returned, for any reason, within 30 days of purchase, online or at any Mr Simple store.
You are entitled to 1 free return per order. Customer is required to pay for shipping costs if they would like to return an exchanged item.
You are welcome to:

Exchange for a different size or product.
Get a store credit
Get a full refund

Please ensure all returns & exchanges come back to us in their original condition, with tags & receipts.

As soon as your return has cleared it's inspection, it will be processed.

All other countries

You are welcome to return for exchange or refund as per the process below. But please note Mr Simple do not offer free returns for packages delivered outside Australia. The cost of international shipping can make it impractical to return, so please consider this when ordering. Please note if you choose to receive an exchange you will need to pay $15 shipping fee before the exchange item is sent. Contact us at [email protected] if you have any questions.

Underwear and Facemasks

Returned items must not have been worn, altered, washed, or damaged, and must include all original packaging and tags.

Damaged Items

At Mr. Simple we take great care with each and every customer order - all items are wrapped by hand and carefully packaged before they leave us to ensure that they reach you in perfect condition.

However, in the unlikely event that you do receive an item that is damaged, please notify us via e-mail at info[at]mrsimple.com.au within 48 hours of receipt stating the nature of the damage.

We will offer an exchange (if available) or a full refund upon receipt of the returned item, including return postage costs, up to the value of the original outward postage.

Refunds and replacements will not be issued for items sent back without first informing us of your intention to do so and stating the reason for the return.

Note:

Footwear must be returned exactly the way it was shipped to you: completely clean and unworn with the shoes in their original, undamaged shoe box. If we sent your shoe box within a larger box, please send the shoe box inside of that larger box to preserve the shoe box. Any footwear returns that do not include the original undamaged shoebox will not be accepted.
Certain product categories are ineligible for return, including (but not limited to) underwear, socks, mystery boxes, grooming products, food/drink items, and items marked on their product pages as final sale or clearance.
Refunds do not include any shipping costs paid on your original order, if applicable.

Return address:

Mr. Simple

2/17 Banksia Drive