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Shipping & Delivery

How long will it take to get my order?

It depends on where you are. Orders processed here and sent from one of our Australia fulfillment centers will take 5-7 business days to arrive. You can check Australia Posts delivery times here. Overseas deliveries can take anywhere from 7-16 days.

How much does shipping cost?

Delivery to capital cities can be next day, depending on dispatch location. Some orders will ship from Mr Simple retail stores. Most orders ship from Melbourne, Australia using Auspost, StarTrack, Sendle, or Couriers Please Couriers. Delivery to regi

I didn't receive my tracking number. How do I track it?

You will receive your tracking number in the  "A shipment from order #9999 is on the way" email. Tracking usually will be active and showing progress within 24 hours. If you have not received the email after 7 working days, make sure to check the spa

What shipping carriers do you use?

We use all major carriers and local courier partners. You’ll be asked to select a delivery method during checkout.

How do I cancel my order?

You can contact our customer service team at [email protected] Please include your order number and the reason for cancellation in your message. Orders can only be canceled before they have been dispatched. If your order has already been shipped,